Is your dealership taking advantage of live chat to engage more of your website visitors? If not, then you are missing the opportunity to chat with hundreds of your website visitors each month. Dealer chat is becoming a key connection point between shoppers on your website and you. People online are shopping for information to make informed buying decisions for their next vehicles, and dealer chat offers you a gateway to connect with them at just the right time in the shopping process.

At ActivEngage we handle over 100,000 chats per month for dealerships around the United States and the statistics are clear. People want to have their buying questions answered quickly and accurately, and they are willing to give up personal information to get it. This has led us to create the first ever dealer chat sales process.  Merely turning loose untrained people to engage your shoppers in chat is not enough.

Now is the time to create an incredible first impression for your shoppers by given them something they won’t get from your competition. Combining chat, video and “Shop with me technology” creates a collaborative environment for the shopper, pulling them into your dealership’s sales process. Chat software alone, however, won’t get you there.  You need chat software, specifically designed for a dealership, not an off the shelf generic solution.

If you haven’t made the investment in using chat to facilitate more conversations from your website, now is the time to start your evaluation. Download this free eBook, which was developed over six months of painstaking research to evaluate the most important features that you will need to successfully deploy dealer chat for your store.

Happy Chatting,

Todd

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