March 13th, 2012

You know automotive live chat can transform your dealership website into a lead-generating machine; but, now it’s time to decide whether your dealership is capable of managing live chat in house or if a full-service, managed chat solution best suits your needs.

The alternative to self-managing automotive live chat is partnering with an automotive chat service provider.  Not all managed dealer chat solutions offer the same quality of service, reporting, or support, but many benefits of a managed chat solution are universal.

Here’s why you are better off partnering with a trusted automotive chat vendor:

1.)Managed Live Chat is Cost-Effective

March 7th, 2012

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In the ActivEngage blog, and in much of our other content, we describe the power of automotive live chat has to transform your dealership website into a lead-generating machine.  It is common knowledge that automotive chat opens a communication channel between automotive shoppers and your dealership that enables you to capture website visitor lead information and move prospective customers forward in your sales process.  Yet, the full potential of dealer chat has yet to be realized by a majority of auto dealers.

March 6th, 2012

Auto dealers eager to boost website conversion and Internet leads are increasingly using dealer chat solutions to engage visitors on dealership websites.  Automotive chat is an effective and proven method for growing the volume of a dealership’s online leads but the success of chat largely depends on specific qualities of the automotive chat vendor and the dealership’s Internet department.

There are a variety of automotive chat solutions available to dealerships today, but the most important chat decision with which auto dealers are faced is whether to manage chat in-house at the dealership or outsource it to a full-service vendor.  In this blog, we identify the most important things auto dealers need in order to successfully answer chats and manage their own dealer chat solution.

March 1st, 2012

What makes ActivEngage the automotive industry’s most trusted brand in automotive live chat?  In addition to being an award-winning automotive chat service, auto dealers trust ActivEngage because of our people, process and technology.

Our people are best in class.

ActivEngage not only hires outstanding people, but we train our employees to be both automotive and live chat industry experts.

• The ActivEngage executive team has a combined total of more than 60 years of automotive retail sales experience.  Our clients know that we understand the specific needs of their dealerships and how to help them succeed.