ActivEngage In-Chat Service Scheduling
Over 30% of ActivEngage live chats are related to fixed operations. ActivEngage managed chat customers now have a more efficient and effective way to streamline operations and increase repair order revenue. Our integration with X-Time allows our team of experts to convert chats into service appointments and send them straight into your DMS.
Enhance the Online Experience for Service Customers
Our team of Live Chat Specialists is highly-trained to have robust conversations with online shoppers. We pair time-tested communication practices with best-in-class technology to deliver the most effective live chat service in the automotive industry. That’s why, for nearly 10 years, our 80% chat-to-lead conversion average has been higher than any other chat provider in the car business. No one can convert website shoppers into service appointments like ActivEngage. Focus on repair order quality while we help increase satisfaction scores and prepare your customers for an excellent service lane experience.
Hand Off Scheduling to a Hands-On Team
- Improve the service lane experience and get higher satisfaction scores
- Reduce phone wait time for customers by providing a more convenient alternative online
- Maximize the productivity potential of your parts and service departments
- Increase repair order revenue by proactively engaging customers across mobile devices and desktops